In this disruptive era, it’s as if all of the adults became
anxious and depressed teenagers at a high-school dance, after we just got 51%
on a big exam, and our crush sent mixed signals just before they moved away. It
seems that the adults are just as susceptible to adolescent anxiety as the
Every job in every sector is under intense change, and at
the very least we’ll each have to pick up some new tools and apply them to our
current job just to break even. But
it’s far more likely that your job is the subject of a double-or-nothing bet.
Can people change? Yes, but they have to work at it. There is an interesting article from the British Psychological Society about malleable personalities. The idea of a malleable personality is that we can change who we are based on the circumstances, or in a chosen direction of who we want to be. This idea is newer than most people think.
There has been a shift in psychiatry away from the decades-long theory that our brains are fixed after a certain age. Instead, our brains are subject to neuroplasticity, in which we are always growing and adapting. I was first exposed to the concept a decade ago by Dr. Norman Doidge in his 2007 book The Brain That Changes Itself.
Doidge was one of the earliest researchers in the psychiatry
of neuroplasticity. He had a really hard time convincing fixed-mindset people
in his own field that people can change. Major shifts in scientific thinking
can take decades within the academic
discipline. Then the researchers need to convince the general public, which takes
So, let’s see how quickly we can pick up a new concept and apply
it to our lives, starting now.
The newer research about malleable personalities was about
helping teenagers cope with anxiety and depression. The researchers created a
30-minute video for teens to watch, explaining some new concepts:
“They heard from older youths
saying they believe people can change,
and from others saying how they’d used belief in our capacity for change (a “growth mindset”) to cope with problems
like embarrassment or rejection. The teenagers learned strategies for applying these principles…” (Emphasis
The study showed noticeable improvements, relative to a
control group, in depression and anxiety over a nine-month period. The study
looked at both the self-reporting by the teens and the opinions of those teens’
parents. The researchers were particularly enthusiastic that this brief video
is scale-able, can be offered to all teens universally, and can set up kids for
a more successful intervention later in their lives.
Adopting a Growth
Mindset in a Changing Workplace and Changing World
Although the study is limited to teens in a clinical sample, the findings may be relevant to the general population’s adaptability to change. Workplaces are in upheaval because of technology and globalization. Every region is gripped by either unemployment or unaffordable housing. Inequality and social media are making people increasingly anxious they haven’t made it. Democracies are vulnerable to demagogues who offer temptations to turn back the clock.
In the workplace, what should we do?
Adopt a growth mindset, change our personalities as we see
fit, and give ourselves permission to become two or more different types of
people. Scheme to have a backup plan or a side-hustle. Put down the smartphone
and start reading. Regard societal upheaval as a topic of exceptional cocktail banter.
Then talk about your feelings, eat a sandwich, and have a
You’ll need the rest. Because tomorrow is another person.
[The above is a modified repost of an article from December
Is it just me, or have there been an awful lot of career-advice articles in social media about “X is more important than IQ for career success”? The articles are usually about a specific attribute that truly moves people forward to accomplish life goals. But on closer examination, general intelligence can be brought to bear on all of these “more important” attributes such that IQ is the true cornerstone.
Leadernomics.com has a great infographic about eight things that are more important than IQ for career success. Those items are:
Self-Regulation. Take time to think before you act, and manage your emotions prior to reacting to negative situations.
Growth Mindset. Carol S. Dweck makes the case (which I summarize here) that excellence is not a set point but rather an act of becoming. Welcome challenges and setbacks as learning experiences and opportunities to improve and grow.
Resilience. When you fail, don’t let it get to you — persevere, try something different, and keep trying. This is the “grit” made famous by Angela Duckworth in her TED Talk and book.
Passion. Hidden in the research about the 10,000-hour rule to becoming exceptional is a graveyard of broken hearts. Many people lost the passion for their true calling after a few hundred hours of experience. A mean coach, strict parents, performance-contingent rewards, and a long list of deal-breakers can suck the life out of anyone’s potential. It’s the passion that nets the hours, and the hours cause the talent. Guard your passions like a precious gem.
Empathy. The ability to feel the feelings of your clients and colleagues allows you to work with them on things that are important to them. Empathy develops that closeness and warmth at the root of great relationships. Empathy is a key ingredient in Brené Brown’s research on vulnerability and shame. It’s critical to feel the feelings of others in order to help them with those things that bother them the most.
Conscientiousness. These people are disciplined, compliant, and plan ahead. Salt-of-the-earth people get things done, allowing others to rely on them, building trust and teamwork. In my experience, you can be conscientious but not be recognized, so you may need some other behavior to turn this quality into gold, such as boasting or billing.
Openness to Experience. More to the point, curiosity. Curious people are four times as likely to succeed in class. Curiosity is a mixture of several other attributes above, but does deserve its own word. It’s easiest to understand why curiosity is important when you look at it in reverse and imagine those who are uncurious. Admit it, you want them to fail.
Social Skills. This is a sincere other-orientation where you can, according to the leadernomics.com article, “network, function in a team and bring people together…” At this point we’re getting into a magic-jelly attribute that’s really just dozens of mini-skills pulled together by experience.
You may recognize self-regulation, empathy, and social skills as the key elements of emotional intelligence, as described by Dan Goleman in his book by the same name. Goleman makes the case that our wellbeing and social advancement is strongly influenced by an emotionally-awakened ability to pull together meaningful relationships and interactions. The evidence is strong that mutual understanding at an emotional level is critical to having a good life. Relationships are important, and you cannot finesse relationships with logic alone.
The evidence is strong that mutual understanding at an emotional level is critical to having a good life. Relationships are important, and you cannot finesse relationships with logic alone.
Can Low IQ Undermine Other Types of Intelligence?
But sometimes IQ is still critical to success. A few years ago, I watched an event at the Special Olympics which my workplace was hosting. I was doing Olympic lifts as part of my fitness routine, and I was curious to see what the activity looked like for those with an intellectual disability. Lifting can be a brain game. Any lack of focus and concentration can cause failure. You need to calculate the correct weight, approach the bar as if it’s the only thing in your world, and put all of your focus into one thing: lift this weight. If your thoughts under-perform,they can cause the body to under-perform.
One contestant at the Special Olympics was a large fellow who was the previous year’s champion. He made two really impressive lifts at a high weight, the last of which was obviously near his maximum (the beet-red face is the give-away). He only needed to make one last lift that was equal to his previous one, and he would become champion once again. But instead, he asked to have an additional twenty pounds put onto the bar. He pulled and pulled but the bar wouldn’t budge. He didn’t place because he had not made three successful lifts.
I thought to myself, did his intellectual disability affect his athletic performance? Was it entirely up to him to choose to add twenty pounds? What was his emotional state when he made this decision? Was he over-confident? Did he perceive that today was going to be his best day ever? I also wonder if he learned from this experience, and whether he would persevere and came back with a vengeance next year.
Are There MultipleTypes of Intelligence?
Watching this athlete attempt his third lift was intriguing to me because of the disparities in his talents. There’s a debate about whether there is more than one type of intelligence. Howard Gardner is the author of several articles and a book on the topic. Gardner proposes the theory that there are in eight different intellectual ‘modalities.’ The first three items – visual-spatial, linguistic-verbal, and logical mathematical – resemble those abilities tested in IQ tests. Two others – interpersonal and intrapersonal – once again match the emotional intelligence indicators described by Goleman. Then there are the two modalities where it’s possible to become a world-famous star in sport or music – bodily-kinesthetic and musical-rhythmic.
But Gardner’s theory starts to falls apart when he gets to naturalistic intelligence because he names a specific subject-area, which is biology. Why biology but not other disciplines? This puzzle brings into question whether a specific interest in nature or music or math are just the canvas onto which intelligence is applied. Indeed, Gardner starts with seven intelligences, but then adds existential, moral, and naturalistic intelligences. At this point, we’re on a slippery slope to the full list in the Clifton strengths assessment, which itself has stronger empirical basis and a broad public appeal.
One Intelligence toRule Them All
Can someone with a really strong IQ just become good at the non-logic intelligences? There is some evidence that this is the case, when we look into something called the “g factor.” The g factor is the notion that there is a core type of general intelligence (g = general). According to the evidence, this intelligence passes-through into the sub-variants of other types of intelligence. When studies extract this g factor from several batteries of tests, the varied g-factor measurements are extremely similar regardless of the type of test. And, there’s always a positive relationship between someone’s g factor and their measures of other intelligence types, ranging from 10-90% with an average “g load” of 60%.
But there’s heated debate about whether there is an underlying single type of intelligence, probably because of a touchy social critique. The g factor implies that people have a fate and are destined for a set path in life, like Oedipus or Macbeth. This is disturbing, it feels unfair, and if it were true, a lot of people would wish it weren’t so. By contrast, the multiple intelligences theory brings to mind the legend of stone soup in which a visitor comes to town and places a stone in a giant pot. He asks for help, and everyone in the village throws in their own special ingredient, a metaphor for diversity in talents. The village boils up the soup, it’s delicious, and everyone gets to eat. Society rocks!
I love the stone soup story, but to clarify, it’s about exceptional sociology. A clever visitor manages to get a great meal for free. The visitor is a leader, has a collective orientation, and he is strong on Gardner’s interpersonal intelligence. However, we could also interpret that the visitor also has a strong g-score. On one hand, we don’t want geniuses to hoard all the money and power, but on the other hand, we want to harness genius such that it contributes to collective wellbeing. I think the research about intelligence and the way we discuss it in the public sphere is strongly influenced by these kinds of social and political forces. Notwithstanding the evidence, we’re entitled to influence these social forces as citizens.
We don’t need to reject the notion that brain power drives positive results. We need the context, the wisdom, and the agency to organize ourselves such that society moves forward, together. And we’re going to need that big guy to get the rock into the pot.
Do you have a strange pang of guilt about your wake-up time? You shouldn’t. People have varied natural wake-up times, and the “best” time to wake up appears to be extremely personal.
One of the more important workplace numbers – and one that is rarely discussed – is the normal hours of work and the degree to which hours are flexible. Work hours are a big deal because people need to make a lot of trade-offs between family size, housing, commuting distance, and family care obligations. In an office environment, while it’s good to have a general sense of when we want people around for meetings, it also makes sense to ensure peoples’ work and home lives to be compatible.
Wake Time is Mostly Genetic
One item that complicates normal work hours is peoples’ sleep times. While a lot of people have a typical sleep pattern of 11pm-7am, plenty of people tend to be early risers or night owls. The variety of sleep times are linked to something called chronotype. There are many news articles implying that waking early is virtuous, but there is little discussion of whether we can choose to change our sleep patterns. My reading of the research shows mixed results amongst those attempting to change their wake time.
There are several genetic variables that affect chronotype. The Wikipedia entry on the topic notes that “there are 22 genetic variants associated with chronotype.” The sleep cycle is related to our levels of melatonin and our variations in body temperature. Age has a major impact on sleep patterns. Children and those aged 40-60 are more likely to be early risers, while teens and young adults are more likely to be night owls.
In an HBR article from 2010, biology professor Christoph Randler was interviewed about an article he published on sleep cycles. He cited one study that found that “…about half of school pupils were able to shift their daily sleep-wake schedules by one hour. But significant change can be a challenge. About 50% of a person’s chronotype is due to genetics.”
Looking into people’s personal experiences in attempting to wake up earlier, they will often emphasize discipline and routine in waking up properly. Other articles identify wake-up technologies that oblige you get out of bed promptly. The best overview that I could find comes from lifehacker.org, which has a great infographic on why and how to become an early riser.
Dr. Randler notes that evening people tend to be smarter, more creative, have a better sense of humor, and be more outgoing. By contrast, morning people “hold the important cards” as they get better grades and the opportunities that arise from them. Morning people anticipate problems and minimize them, and are more proactive. “A number of studies have linked this trait, proactivity, with better job performance, greater career success, and higher wages.”
Team Productivity and Genetic Diversity
What is notable is that early risers have the traits that are most beneficial for their personal effectiveness and their personal career success. This is troublesome. You see, if early risers are more likely to get into positions of power and status they are also more likely to end up with a captive audience through which they can imply that others should be more like them. This may be a factor in the early-rising hype.
I would assert that an employer must always look beyond individual performance and pay close attention to teamwork. It is common for some behaviours to cause one person get ahead to the detriment of the team, and part of good management is to nip this in the bud and put the team first. If there is a solid talent pool of night owls who bring smarts and creativity which is historically less recognized in grades or career advancement, their contribution might be strong and also under-appreciated. We must consider what is best for the entire workplace, and cultivate the best contributions from all sleep types.
If the purpose of our diversity and employment-equity efforts is to get the best out of all people regardless of how they were born, perhaps we should be open-minded about sleep patterns. The correct moral standard should be inclusiveness and team effectiveness.
Dr. Randler, who is from Germany, is quick to acknowledge that our bias towards early-rising is more circumstantial than fact-based:
“Positive attitudes toward morningness are deeply ingrained. In Germany, for example, Prussian and Calvinist beliefs about the value of rising early are still pervasive. Throughout the world, people who sleep late are too often assumed to be lazy. The result is that the vast majority of school and work schedules are tailored to morning types. Few people are even aware that morningness and eveningness have a powerful biological component.”
We can’t choose to be a morning type any more than we can choose to be tall, male, white, a baby boomer, or someone with executive-face. And for that matter, we can’t choose to be Prussian. Under what circumstances would we oblige everyone to fit a single standard of excellence that elevates one genetic type to be superior to the rest? Didn’t we sort this out already?
[The above is a repost of an article from January 2, 2018]
Does work give meaning to your life? I sure hope not.
Careers, on close examination, are an extremely
useless vehicle for delivering a holistic life purpose. If you’re extremely
busy you may not have had time to consider this. But it’s healthy to take the
idea for a test drive.
Your Career Does Not
This summer I was at the staff BBQ, to which everyone’s family
were invited. The husband of one of the senior leaders, whom I had not yet met,
was free for conversation. Here’s the hard part. In my late twenties, I read
Miss Manners to learn those mainstream social skills not instilled in me by my
hippie parents. One obscure item of tact is that it’s not always proper to ask
what someone does for a living. People can choose to divulge, but it’s
sometimes rude to demand that a first impression is built around one’s current
career success. There is more to a person than their career, and demanding
their career identity is limiting and possibly demeaning.
So, I asked this man how long he had known his wife. They
met in their late teens in the same small town they had both grown up in, and
they had been together ever since. Being who I am, I regurgitated the statistic
that couples who meet before age 23 have a much higher divorce rate than
everyone else. They tend to evolve into
their true selves as they mature, usually in contradictory ways. Why were
they doing so well?
“We each grew, but together. We made decisions as a couple
about how we wanted to change, and we followed that path together, as a team.”
What would it mean if we could simply decide who to become?
There are a lot of constraints put upon us by society, telling us that we must
be this or that. What if instead of imposing constraints on each other we
supported one another’s individual hopes and dreams? If this behaviour were
normal, I can’t decide if I would think more about myself or what I could do
for others. Is true success mostly about our conversations with friends and
family and where we are going as a team?
What is Careerism?
Careers, by contrast, might not be all they’re chalked up to be. According to an article in Quartz by Andrew Taggart from July 2018 entitled The Case Against Careers:
“A career is a first-person work-centric story of progress about an individual’s life course, a story that confers a sense of purpose and unity upon specific work experiences (internships, jobs, gigs…) as well as a staid identity (journalist, firefighter, accountant…) …The aim of the career, and therefore of the careerist’s life, is work success.” [Emphasis added]
This is a great definition of career because it spells out some presumptions that are worthy of dispute. For example, if you had a good self-definition would it be work-centric? If your whole life is your spouse and your spouse dies, you lose your identity. If your whole life is fitness and you become disabled, you lose your identity. And if your whole life is your career and it gets derailed, you can’t look to your healthy body and your robust personal relationship to carry you through hard times.
In order to be resilient in a world of constant change, you need several identities in place before adverse events occur. That way you can be four-fifths “complete” when hit by hard times. And real people are weird; they have sincere internal contradictions that make them uncomfortable at times. There are mumsy types sneaking off to roller-derby, health enthusiasts who love their chips, and happily married people who put a little too much effort into looking good at the office. But being weird also turns out to be universal, so it’s fine to get used to this kind of thing. More than anything, we need to value complex thought as the rest of the world becomes contradictory in its own right.
Developing a clear identity gives you resilience that is a
solid base from which to be brave, take risks, and shrug off threats from toxic
people and a world gone mad. By contrast, a singular focus on the careerist
mindset is a path to personal ruin that exposes you to extremely reliable
Your career tells your first-person
story. But increasingly our workplace effectiveness is determined by how
well we dovetail with our superiors, subordinates, and our peers, both inside
and outside the organization. Do we help each other, have each other’s back,
and speak to one another with a respectful and considerate voice? Your
surrounding network is so influential, your existence at work cannot truthfully be a first-person story.
There’s a great TED Talk by Margaret Heffernan who cites research by a scientist named William Muir. Muir ran an experiment that attempted to breed chickens that were top performing in producing eggs. The surprise outcome was that after several generations these “super-chickens” had almost pecked each other to death. Super-chickens as individual performers become excellent by hoarding the best resources and belittling others.
Coops built around super-chickens under-performed the
control group of chickens made of equals. Heffernan makes the case that real workplace productivity is increasingly
about teams working together with a sense of helping and collaboration. By
contrast, the egos and demands of star-performers can cause teams to fail. Back
to the definition of career, the first-person story is less important than the story of the team. Careerism is sounding,
increasingly, like it’s not so clever.
Why Do Careers Fail
to Deliver Ultimate Fulfillment?
Taggart asserts that before the ascent of careerism,
humanity was built around higher visions advanced by organized religion. When
humanity mostly abandoned religion, this sense of purpose was thrown out as
well. Taggart asserts that there is a “vital existential anxiety” in the human
experience that cannot be remedied or brought to peace through our career
In order to achieve life meaning, we must seek transcendent experiences, Taggart suggests. The main feature of spirituality (an individual experience) and religion (a group experience) is that they offer transcendence, taking us beyond the day-to-day. But, by its very nature, work is fundamentally mundane. As meager compensation for abandoning transcendent spiritual quests we are given tasks that give us a sense of meaningless work.
In the typical workplace, purpose is undefined and often kept a secret. If purpose gives us our place in the cosmos, organized religion, at least, puts in a good effort. However, work imposes upon us a secret cult of stuffy clothing, buzzwords, and parlour games where we mimic the views of the highest-paid person who has a relative absence of baby-face. If you were not religious, and you had a good plan to replace God, surely you would turn to something lofty and impressive such as science or art or philosophy. To turn up at your workplace on a Sunday when the air is turned off and your friends and family are absent has got to be the Worst. Religion. Ever.
Don’t Scare the
Taggart is most bothered that we always ask children what
they want to do for a job when they grow up:
“Instead, we should ask our children how, in a fundamental sense, they wish to live; what and for whom they wish to care; … what, or for whom, they’d be willing to die; in what ways they can be open to what life brings them; and how they can, as they lay dying, be so sated with life that they close their eyes free of regrets and resentments and at peace with all that is. …To kill the career—call it the Death of the Career–is to begin to wake up to life.”
It’s been a good thought exercise, but I’ll have to draw the line right there. I won’t be starting any death-talk with children at the staff BBQ. You don’t need to read Miss Manners to know it’s a bad idea to make children cry. And there, but for the grace of God, go I.
Do you feel put-upon to stay productive at work, and at home, and in friendships? It’s exhausting when you think about it. Everywhere
you look there is a new tip to make your relationships super authentic, to make
your career deeply meaningful, and for your morning routine to run like a
seamless assembly line. If you feel boxed-in by unreasonable, self-imposed
expectations, you are not alone. That is because we are universally immersed in
values that are the rational extension of the passing whims of merchants.
Bourgeois Values and the
In an article in Quartz entitled Life hacks are part of a 200-year-old movement to destroy your humanity, Andrew Taggart puts our current middle-class lives into an historical context. There is constant speculation that we’re entering a different historic era. If we look at how we entered our current era we might learn how we will moveonward.
Taggart cites economic historian Diedre McCloskey who
describes the present as the “Bourgeois Era.” The Bourgeois Era was created 200
years ago when the industrial revolution took hold, merchants bloomed, and
those merchants promptly overpowered aristocrats and religious leaders. Your
ancestors were controlled by lord and cleric, but you have broken these chains
and are now controlled by your boss, your clients, and advertisers. There has
been progression, but you are not entirely free.
You are not free because your thinking is enveloped by prevailing values. I would note this is something that typically happens under hegemony: not only does the economic and political dominance of the elite control your life, but the values of the elite permeate the thinking of those under their sway. Long ago, aristocrats cherished the values of honour, leisureliness, and pride. Christian peasants valued charity and reverence. These are rare values today, to the point where you almost have to look them up.
When the Bourgeois Era came along, it came with “the
bourgeois virtues of prudence, temperance, trustworthiness, and pride in fair
dealing.” We now look up to visionary entrepreneurs who embody these values,
abandoning wars of aristocratic honour, or the self-flagellation required to
seek salvation. And the new(ish) bourgeois values bring their own problems,
creating diseases of the soul and existential heartbreak. When you email that final-final
draft at 3 p.m. on a Friday and imagine the weekend ahead of you, is your life truly more complete than those who have
confessed their sins?
What Happens to Old
Values When We Make Progress?
Taggart does not entirely suggest that we go back to the
older values. The way I think of it is, there are places on this earth where
the biggest problem is inadequate plumbing. If those regions achieved adequate plumbing that would be
great, however, it would be foolish for them to continue to obsess about plumbing as their highest goal. You’re
supposed to move on. Perhaps their next goals would be fair elections, clear
title on land ownership, and universal K-12 education. And after that, their
goals might be togetherness of communities, greater self-expression, and nicer
clothing. But when the community comes together you don’t abandon plumbing. Rather,
it fades into the background as important-yet-forgettable.
As such, we may hold onto a variant of aristocratic honour
when we defend our prestige in the workplace. And we may still be advancing the
Christian-peasant virtue of charity when we support social change movements by
contributing time, money, or simply our voices. But we remain completely
shackled to the bourgeois values of temperance and prudence when we count our
calories, declutter our wardrobes, and try to get a better telco package. You
cannot go home from work and adopt the aristocratic value of leisureliness
because temperance and prudence have penetrated ourhomes. Look busy!
I don’t think the solution is to seek the opposite of bourgeois dominance. I get
triggered by the word bourgeois
because of my past exposure to the labour movement. I’ll always be in remission
from polarizing Marxist patter. I always get that I-know-where-this-is-going
feeling. If I allow tomorrow’s next Lenin to keep talking I’m going to have to
eat rice and beans at a banquet hall where I am sucked into a bottomless pit of
volunteerism and bad taste. But it’s not just the left who can lead you astray.
You also can’t let clerics and aristocrats join in on the bourgeois-bashing, as
they don’t even want you to have plumbing.
The mainstream has done an exceptional job at offering
meaningful careers to those who are intelligent and hard-working. There used to
be a crowd of people who were alienated from the mainstream, some of whom were
intelligent leadership-types who could create a meaningful rebel resistance. But
now that corporations are adopting corporate social responsibility, advancing
transformational leadership styles, and increasingly promoting a diverse
population into the professions and leadership, there’s not as much appeal to
heckling from the margins. Who is going to lead the resistance? Not always the
best people. Fifteen per cent of the population has a personality disorder, but
in political crowds (on either side of the fence) it seems more like one-half. The
negation of the current dominant
class might not be a viable path forward.
What Values Will Take
If I were to name the cherished values of our next era, I would go with humility, introspection, and empathy. The reason why is that the data keeps revealing cognitive fallacies and implicit bias that make it clear that our brains only have the power of a 40-watt light bulb. In order to do well, we have to get over ourselves and ask us why we think the things we think. And this is done best by looking at the evidence and working with a team. We need to figure ourselves out while we help others do the same. This task is impossible if you think you have everything figured out, so humility is your first task.
As artificial intelligence and robots take over the
productivity race, those who pull ahead will do something human that artificial
intelligence just can’t do. This kind of holistic
thinking is deeply incompatible with the conformity and profit-maximizing focus
of the promotable class of agreeable bourgeois leaders. Instead, the new
leaders are those who look inside of themselves, build their story, and enmesh
their own story with those of others. It’s not something that can be written by
a public relations professional or a ghostwriter. You must become yourself,
make it real, and show up as authentically human.
There’s no eye contact with any app anywhere that will give
you a sense that your humanity resonates with your colleagues, friends, and
family. Rather, you start with that which is human and tell the market and the
technology what is required.
So when you get home on Friday and look at those dishes that
need loading, try going deep on why you care. Are you allowed to do nothing? Is
the person who loads the dishwasher committing a benevolent act? Or are you, in
all honesty, trying to keep everything running smoothly? If you meditate long
enough, you might just decide that it’s really about the ick factor. Then you’re in the future.
As Christmas winds to an end, several households are struggling with a conundrum. What should you do with the leftover turkey? There are downsides to having this carcass. It hogs fridge space, you will be eating turkey for days, and some people just hate leftovers. I know people who are tempted to throw the whole thing in the garbage. But don’t. Leftover turkey is a great opportunity to whip up some butter turkey or turkey noodle casserole.
When there’s nothing left but bones, it’s time to make turkey stock. Boiling down a turkey carcass into stock is one of the great wonders of household management. It’s so well-seasoned you don’t need to add any vegetables. While the stock simmers, filling your home with great smells, you can accomplish something else, in a season when there’s some time to catch up with friends or wrap up loose ends.
With workforce analytics this kind of thing happens all the time. Once you get on top of a major headcount puzzle, you will have spreadsheets and a few pages of code that are available for more than one purpose. Like turkey leftovers, it’s worthwhile to be bold and repurpose them.
My favorite experience was when I built an entire hierarchy of jobs in order to identify when people had been promoted. In large organizations it can be ambiguous which job movements are upward or downward. Often, promotions are not categorized as promotions, especially if people change departments, leave and come back, or get a job temporarily prior to being made permanent.
To get past this obstacle we created a simple reference table that identified where someone was in a hierarchical career ladder, assigning a two-digit code to 1,200 job descriptions. It was hard and tedious work that was entirely for the benefit of the back-engine of our promotions model. But we eventually got the promotions model to work at a level of high accuracy, after which the client was able to use the information to influence high-level decisions. That was the full turkey dinner.
Shortly after we finished this promotions model we got new demands for work which took advantage of the back-engine. Our happiest client was the one who just needed the list of rank indicators for the 1,200 job descriptions. They needed to send emails to a limited number of high-ranking people, so those people knew about breaking events before their subordinates and would know what to say. With our organizational complexity and some turnover at the top, it was hard to identify who was senior. What our client needed was a rules-based way of identifying who should get their emails. Looking at our rank tables, they were able to choose a small number of rank categories and let the code do the work for them. In the process they uncovered that one senior executive had been previously overlooked. Now they were able to get the information out to the right people.
This client got the analytics equivalent of turkey soup. They just needed the bones from inside the promotions query to be boiled down to create a new, skillfully-repurposed product that met their needs.
Do you have the opportunity to repurpose your own big wins? That time you got on top of a major health concern, did you also develop healthy habits that improved other parts of your life? If you overcame a difficult business relationship, did you also learn what your triggers are, and how to regulate them in future? At the end of a big project, did you go for drinks afterward and end up with a few new friends?
Sometimes it seems like you’re just working hard to make other people happy. But if you accomplished nothing in the last year except healthy habits, self-awareness, and more meaningful relationships, would you even recognize that this counts as success?
So put on your wool socks, turn the TV to your guilty pleasures, and curl up with that bowl of turkey soup. It should feel good. So take a deep breath and enjoy it.
[This is a re-post, with edits, of an article from October 10, 2017]