Can big data reduce crime? Yes it can. This is a great TED Talk by Anne Milgram about using analytics to improve the criminal justice system. The talk from October 2013 describes how Milgram successfully attempted to “moneyball” policing and the work of judges in her role as attorney general of New Jersey. Hers is a great story, and has many features in common with the Moneyball book and movie.
The speaker describes how she built a team, created raw data, analyzed it, and produced simple and meaningful tools. Her most impressive outcome is a risk assessment tool that helps judges identify the likelihood a defendant will re-offend, not show up in court, or commit a violent act. She and her team have successfully reduced crime.
Baseball players and police officers alike have a culture of bravado and confidence which may be critical when handling conflict, intimidation, and credibility. Yet what police officers and baseball players often need is a safe space to question their assumptions, assess whether they could do better, and decide that they will do better. These types of vulnerable moments don’t play out well when a player is at bat, or when an officer is handling complaints from the perpetrators.
In Milgram’s talk, where others see cool math tricks, I see a change in mindset and demeanor. The speaker expresses curiosity about the information, enthusiasm for unexpected findings, modesty about baseline effectiveness, a lack of blame, and a can-do attitude about trying to do more and do better.
It’s a great metaphor for business. In those workplaces where managers fiercely claw their way to the top, there may be a reduced willingness to talk about shortcomings in a manner that requires trust and collaboration. Yet making exceptional decisions require that leaders choose an entirely different mood and posture while they explore an uncharted area, allow information to out-rank instinct, and aspire to a more subtle kind of greatness. Put posture aside, and just do good work. The way things are changing, those are the only kinds of people who will stay on top.